Based on the following email which I just received, as of Feb 07 reserveamerica and, I assume, reserveusa will be replaced with
Customer,
The National Recreation Reservation Service (NRRS) is expanding.
The NRRS™ , your one-stop reservation service for the USDA Forest Service, U.S. Army Corps of Engineers, National Park Service, Bureau of Land Management and Bureau of Reclamation outdoor recreation facilities and activities, is expanding as the National Park Service is integrating additional parks. The addition of these National Parks and their reservable facilities and activities will occur Wednesday, February 7, 2007.
Our current website,
www.Reserveusa.com will be replaced with our new site
www.Recreation.gov for reservation and recreation information for Federal lands on February 7, 2007.
As part of this change, all customers with current member accounts on ReserveUSA.com will need to create a new member account on
www.recreation.gov - this is for protection of your privacy and security. Your new reservations account will only reflect new reservations you make on our website. Active reservations you have made prior to the move, are still on our system, and can be changed only through our reservation call centre. This also includes customers who have made reservations through
www.reserveramerica .com. Upon visiting
www.Recreation.gov create a new membership, by simply signing up with your information and start your reservation or search for your favorite outdoor recreation facilities and activities.
In addition to providing reservation services for agencies participating in the NRRS,
www.Recreation.gov will also become an enhanced recreation portal and provide trip planning information for many other Federal recreation facilities and activities. Key enhancements and benefits include improved reservation availability searches; the addition of shopping cart functionality (multiple reservations with one payment) and improved regional and campground level maps. This change is part of the Recreation-One-Stop initiative. Reservations can be made on the new website beginning at 10:00a.m. EST on February 7. (The current NRRS website,
www.ReserveUSA.com will automatically redirect to the new
www.Recreation.gov website). In addition, effective February 7, reservations for the new facilities will be available through the NRRS Call Center at 1-877-444-6777 beginning at 10:00 a.m. EST.
You can expect some temporary “growing pains” and scheduled interruptions for reservation services during the transition period for the new facilities joining the NRRS and for some participating agencies. The National Park Service, Bureau of Land Management, and Bureau of Reclamation facilities will experience a “reservation blackout” period beginning Wednesday, January 24 and continuing through Tuesday, February 6, 2007.
Please be advised that if you have an existing reservation for one of the effected facilities you will no longer be able to see it on our websites after Wednesday, January 24. To make changes to an existing reservation please contact the NRRS Call Center at 1-888-448-1474
A complete list of the affected Parks and facilities follows:
National Park Service
Arches National Park
Big Bend National Park
Black Canyon National Park
Blue Ridge Parkway
Bryce Canyon National Park
Buffalo National River
Lake Roosevelt National Recreation Area
Lassen Volcanic National Park
North Cascades National Park
Carlsbad Caverns National Park
Channel Islands National Park
Chickasaw National Recreation Area
Curecanti National Recreation Area
Ozark National Scenic Riverways
Bureau of Reclamation
New Melones Lake
Bureau of Land Management
Bridge Hollow
Fishermens’ Bend Recreation Site
Indian Crossing
Loon Lake Recreation Site
Old Miner’s Meadow
Wildwood Recreation Site
Other Changes
The “booking window” for all facilities in the NRRS managed by the National Park Service, (with the exception of Yosemite National Park), the Bureau of Land Management and Bureau of Reclamation will change effective February 7, 2007. The new “booking window” will be a 6-month rolling window.
Please be aware of the following:
***Yosemite National Park will retain its current 5-month window with reservations on sale the 15th of each month.
Individual Campsites can be reserved up to 240 days in advance)
Cabins and Lookouts have booking windows which vary. These can be reserved at 180, 240, 360 days in advance.
Alaska Cabins can be reserved up to 180 days in advance.
Group Facilities can be reserved up to 360 days in advance.
USDA Forest Service and US Army Corps of Engineers Facilities
Customers seeking reservations for the FS and USACE facilities should be aware that the current 240 day maximum booking window remains.
***Please Note: As of October 17th, all booking windows will be the 6 months, with the exception of Group Overnight and Group Day Use sites.
Effective January 1, 2007
All agencies within the NRRS are accepting the Interagency Senior Pass and Interagency Access Pass we will still be excepting both the Golden Age and Golden Access Passports: These passes/passports provide you with a 50% discount on the basic recreation use fee for individual campsites. This discount does not apply to fees for cabins, lookouts or group facilities, certain facilities (Forest Service) amenities such as electricity, water, sewer, or extra fees charged for prime or premium sites. For additional information visit:
www.Recreation.gov/recpass.jspIMPORTANT POLICY CHANGES FOR EVERYONE!
As the NRRS™ expands, several Policies have been updated to better serve all of our customers.
Call Center (877) 444-6777
Effective February 7, 2007 the Call Center Hours are:
March 1 – October 31 10:00 AM – 12:00 AM
November 1 – February 28 10:00 AM – 10:00 PM
Payment Methods
The NRRS has made changes to the payment policy for call center customers. Beginning Jan 31, 2007 Certified Checks or Money Orders will no longer be accepted for Advanced Reservations made through the call center beginning January 31, 2007. Customers must pay by one of the valid credit card methods outlined below. This change affects ALL customers using the NRRS™ call centers. Field Sales Channel locations will continue to accept all methods of payment excluding Foreign Currency. The NRRS is looking into alternative payment methods such as Electronic Checks.
Method of Payment
Sales Channels
Call Center
Internet
Field
Bankcard
Yes
Yes
Yes
Certified Checks
Bank Checks
Money Orders
No
No
Yes
Personal Checks
Travelers Checks
No
No
Yes**
Cash
No
No
Yes
Foreign Currency
No
No
No
Billing Information
With the introduction of the new Recreation.gov web site, your monthly credit card statements will reflect "Recreation.gov 888-448-1474", for any reservations or transactions conducted through the NRRS.
Changes and Cancellations
Camping:
Camping: A $10.00 service fee will apply if you change or cancel your reservation for Camping Reservations (including Campsites, Cabins, Group Facilities, etc.
Tours:
Fee Parks: A $3.00 service fee will apply for cancellation of tour reservations for all Fee Parks.
Non Fee Parks: There is no service fee for Non Fee Parks (Washington Monument, Independence National Park) for cancellations, but the $1.50 Convenience Fee and is Non Refundable.
Late Cancellations
Individual Campsites: If an individual cancels an campsite reservation the day before arrival, or on the day of arrival they will be charged the $10.00 service fee and forfeit the first night use fee. Cancellations for a single night's use will not be assessed a service fee.
Cabins/Lookouts: If a customer cancels a cabin or lookout reservation within 14 days of your scheduled arrival date, they will be charged the $10.00 service fee and forfeit the first night's recreation use fee. No-shows, Early Departures, or Cancellations after the scheduled arrival date, are not entitled to a refund. Cancellations for single night's use will not be assessed a service fee.
Group Facilities: If a customer cancels a group overnight facility reservation within 14 days of the scheduled arrival date they will be charged the $10.00 service fee and forfeit the first night's use fee. Cancellations for a single night's use will not be assessed a service fee. If a customer cancels a group day use facility reservation within 14 days of the scheduled arrival date, they will forfeit the total day use fee with no service fee charge.
Tours: There is no Late Cancellation Policy / Fee associated for Tour Reservations.
No-shows
Camping: If the customer does not arrive at the campground or group facility and do not cancel the reservation by the times listed above, they will be assessed a $20.00 service fee and forfeit the first night use fee or the total day use fee.
Tours: If the customer does not arrive for their tour and do not cancel the reservation, all fees are forfeited.
Additional Information
Additional Information: For information on the NRRS™ and the services it offers, please go to
www.ReserveUSA.com . For more information on the NRRS expansion and upcoming
www.Recreation.gov enhancements, go to either
www.ReserveUSA.com or
www.Recreation.gov Remember reservations will not be available at
www.Recreation.gov until February 7, 2007 and that reservations can be continued to be placed on ReserveUSA.
Services for the current and new NRRS are provided under contract with reservation service provider, ReserveAmerica, Inc.
This email was sent to you as you have made reservations through ReserveUSA and the NRRS® in the past. If you feel you have received this message in error, and would like to no longer receive email communications please email
unsubscribe@ReserveAmerica.com or mail a request to: Privacy Officer, 40 South Street, Ballston Spa NY, 12020.
