Friends of Big Bend National Park
Big Bend Conservancy

Over-estimating your experience or under-estimating the terrain in a place like Big Bend can result in serious injury or death. Use the information and advice found here wisely. Climb/Hike/Camp/Drive at your own risk.

+-Calendar for sale

 2019 BigBendChat Calendar on sale now!


Beware of Chisos hotel prices

  • 20 Replies
  • 9504 Views
*

Offline presidio

  • Soaptree Yucca
  • Mountain Lion
  • *
  • 3436
Re: Beware of Chisos hotel prices
« Reply #15 on: April 22, 2010, 10:38:36 AM »
I just got back from a 3 day trip to Bibe where I stayed in the Chisos Mountain Lodge for the first time. I've always camped, but I had 3 older ladies with me and thought they'd prefer the hotel. I had reservations for almost two months and a reservation sheet they e-mailed me with a total of $272.42, including taxes. When I went to check out, the bill was $322.92. After several go rounds with the people there and a manager by phone, I reluctantly paid and left.  Their argument was that the reservation sheet says "prices are subject to change". (I am disputing their charge on my credit card and have sent the hotel a cashier's check for the original amount). My argument was that I had a confirmation sheet with a price on it and that they can't change it.

Has anyone else had this happen? I know I will never stay there again and have cancelled my rooms I had booked at Christmas. I have also written a letter to Forever Resorts, but I doubt if it will do any good.

Rates may 'be subject to change' but that means they can revise their rate schedule pre-purchase, not on a confirmed reservation. It's like airline reservations...you may find an outstanding rate while searching but if you delay in purchasing it, it may either go up or become unavailable. However, once you book it, you have a contractually enforceable agreement.

Since they are a concessionaire regulated by the NPS there are several things you should consider doing....all by postal mail.

a) Formally complain to the NPS...and ask them when they approved the last rate change. I seriously doubt it was between your reservation and checkout (and it wouldn't matter anyway since you had the confirmed reservation).
b) Formally complain to the concessionaire, and ask when the rates changed and why they did not think it important to notify you either before or upon your arrival. I think I hear mumbling on their end. When you contact them, let them know you already have pursued this through the NPS, AG office and BBB (so do those first).
c) Contact the TX Attorney General's office and file a consumer complaint.
d) File a complaint with the BBB (the least effective for you personally, but will alert others who may search).

If the NPS is unresponsive, complain to the Department of the Interior Inspector General (or you might just want to include them in the first round anyway).

Your contesting of the credit card charge and subsequent mailing of a check for the original amount was a very good idea. Since you have the confirmation paperwork and paid that amount in full, it is unlikely the lodge will pursue it further. But, if they do, ramp up your consumer protections. While the above might seem like a lot of work, you only need to send the same letter to each. I probably wouldn't 'cc' any letter other than the one to the concessionaire, but they should see that you have taken it further.

I doubt you are the only victim of this.
_____________
<  presidio  >
_____________
Wendell (Garret Dillahunt): It's a mess, ain't it, sheriff?
Ed Tom Bell (Tommy Lee Jones): If it ain't, it'll do till the mess gets here.
--No Country for Old Men (2007)

*

Offline stingrey

  • Animal Whisperer
  • Black Bear
  • *
  • 734
  • I play for keeps 'cause I might not make it back.
    • Mother Nature Framed
Re: Beware of Chisos hotel prices
« Reply #16 on: April 22, 2010, 06:38:43 PM »
1badtk... You didn't happen to be one of the people my girlfriend and I ran into @ Closed Canyon in BBRSP, did you? Just curious. Anyway... On to the issue...

Not saying it couldn't have happened, but the guys @ the lodge are all pretty cool cats. Some aren't really comfortable splitting a bill sometimes (ask James & I about it sometime), but that is to be expected. I don't think most of their customers split room costs after an individual has already paid the deposit for the room.

Anyway, still can't believe they jacked you over on the price like this. I've stayed there quite a bit since I was in high school and never had a problem with prices changing after having been set by reservation. Sorry to hear about your experience though! :(

Was just there this April but didn't stay in the Basin, rented a house on the Terlingua Ranch instead. Noticed all the people seam a lot younger, not so uh helpful, not a lot of wisdom behind the counter, and acted as if it wasn't all that important. We waited and made our reservations till this week so I wouldn't half to or be able to reach accross the counter and get someones undivided attention.  :eusa_snooty:
Get busy living, or get busy dying.

*

Offline 1badtk

  • 83% Crazy
  • Jack Rabbit
  • *
  • 48
  • COFFEE!
Re: Beware of Chisos hotel prices
« Reply #17 on: April 23, 2010, 06:57:54 AM »
No, no me stingrey. I haven't ever made that hike on the BBR, mater of fact I haven't ever hiked any of the BBR trails, just the BiBeNP trails.
WARNING!
I am not responcible for the above post accuracy or validity.
With the outside forces of God, Satan, and the small voices in my head, I am not in total control. Therefore read at your own risk and DO NOT CALL 911.

*

Offline Homer67

  • Passionate Backpacker
  • Black Bear
  • *
  • 825
  • Be Amazing.
Re: Beware of Chisos hotel prices
« Reply #18 on: June 06, 2010, 04:59:22 PM »
Go Horns!  I have nothing against Aggies, unless we are playing them in football this week.  Otherwise, you guys are cool. But I do love my school!  It was a bit tragic to graduate last Dec; my return to UT-Austin surely has been a golden time for me!
Ah Big Bend, we will soon return to reacquaint ourselves in our ritual of blood, exhaustion and dehydration. How can we resist the temptation to strip ourselves of the maladies of civilization?

*

Offline RichardM

  • Admin/Moderator
  • Global Moderator
  • Mountain Lion
  • *
  • 7618
Re: Beware of Chisos hotel prices
« Reply #19 on: September 05, 2010, 10:30:08 PM »
2011 rates are subject to final approval by the National Park Service (NPS). Should the final rate approved by NPS be higher than your confirmed rate, your confirmed rate will take precedence and be honored. Should the final approved rate be less than your confirmed rate, your rate will be adjusted down to the approved rate.
I wonder if Aggiehiker ever got his stuff resolved.

*

Offline RichardM

  • Admin/Moderator
  • Global Moderator
  • Mountain Lion
  • *
  • 7618
Re: Beware of Chisos hotel prices
« Reply #20 on: January 08, 2011, 08:54:05 PM »
On our all-too-brief trip last month, I had several occasions to interface with Forever Resorts personnel. The first couple of times were up at the lodge, inquiring as to room availability. Both clerks were courteous and helpful and even called down to Big Bend Resort & Adventures (formerly Big Bend Motor Inn) to check their openings. When we finally made it back from Alpine and stopped at BBR&A, the clerk was again both courteous and helpful. He explained that they only had single queen bed rooms available and that they were too small for either a rollaway bed or our blowup mattress on the floor (there were three of us). Without my asking, he started to call some of the other places to see what they had available. When he asked me if I'd like him to check Lajitas I replied "you mean LaHideous?". He just smiled and moved on to the next place on the list. Before we were checked in, he gave us a key and advised us to go check out the room to make sure it would meet our needs. The other two clerks I talked to during our stay were equally pleasant and eager to make our stay enjoyable. I was pleasantly surprised and hope this trend continues.

By the way, the El Dorado has apparently replaced the wooden planks they used to have for doors and now have what appear to be "real" doors with frames. Probably even working door knobs with locks, too. I declined to see if they had any rooms available. ;)

For anyone who ever has need to request a refund for unused campsite reservations/payments, be advised that if you have paid for a non-reserved campsite (aka first-come, first-served), you can ask at the visitor center for a form to send in. Just be sure and get an address to send it to when you get the form. :eusa_doh: Fortunately I knew who to email to get the address. Using the BIBE contact form would probably have the same result. If it's a reserved site, you can go through the ReserveAmerica website.

Update: They are unable to refund fees for camping, but I got a letter good for one night free. Guess I need to schedule another trip... :eusa_dance:
« Last Edit: January 11, 2011, 12:38:37 PM by RichardM »

 


©COPYRIGHT NOTICE

All photographs and content posted by members are to be considered copyrighted by their respective owners and may not be used for any purposes, commercial or otherwise, without permission.

+-Calendar For Sale

 2019 BigBendChat Calendar on sale now!

Powered by EzPortal

Facebook Comments