Big Bend Conservancy
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I just got back from a 3 day trip to Bibe where I stayed in the Chisos Mountain Lodge for the first time. I've always camped, but I had 3 older ladies with me and thought they'd prefer the hotel. I had reservations for almost two months and a reservation sheet they e-mailed me with a total of $272.42, including taxes. When I went to check out, the bill was $322.92. After several go rounds with the people there and a manager by phone, I reluctantly paid and left. Their argument was that the reservation sheet says "prices are subject to change". (I am disputing their charge on my credit card and have sent the hotel a cashier's check for the original amount). My argument was that I had a confirmation sheet with a price on it and that they can't change it. Has anyone else had this happen? I know I will never stay there again and have cancelled my rooms I had booked at Christmas. I have also written a letter to Forever Resorts, but I doubt if it will do any good.
Was just there this April but didn't stay in the Basin, rented a house on the Terlingua Ranch instead. Noticed all the people seam a lot younger, not so uh helpful, not a lot of wisdom behind the counter, and acted as if it wasn't all that important. We waited and made our reservations till this week so I wouldn't half to or be able to reach accross the counter and get someones undivided attention. :eusa_snooty:
2011 rates are subject to final approval by the National Park Service (NPS). Should the final rate approved by NPS be higher than your confirmed rate, your confirmed rate will take precedence and be honored. Should the final approved rate be less than your confirmed rate, your rate will be adjusted down to the approved rate.
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